Welcome to www.ketazo.com
collect through the ketazo.com website (hereinafter referred to as
“ketazo.com,” or “website”) or other means connected to these platforms
(for instance by social media).
how we collect, use, protect or otherwise process your Personal Data when
accessing and/or using our website and services.
1. Who we are
KETAZO operates a web-based platform at ketazo.com linking freelancers or
professionals that sell services to Individuals or other professionals. Via
the Ketazo.com platform service vendors can connect with service buyers and
exchange information about Job offers and Job Requests on the various
assignments (jobs) to be delivered. The information and “Jobs” transmitted
consist mainly of recording media such as photos, live or saved videos and
audio files. Ketazo.com merely facilitates this provision of services
between Sellers and Buyers and has no control on, nor does it interfere
with the services provided. The individual terms of each service are
determined by the parties involved.
The website is owned and managed by the company KETAZO ONLINE SERVICES
P.C., with a registered seat at: Menelaou 10, Paleo Faliro P.C. 17564,
Attiki, VAΤ no: 800954368, Company Registration No: 145664801000)
(hereinafter “KETAZO” or “the Company”, “we”, “our” or “us”).
The Company is the Controller of the user's personal data collected during
the use of ketazo.com. KETAZO informs the visitor/registered user and the
user acknowledges that he/she is aware of the following:
means the EU General Data Protection Regulation, Regulation (EU) 2016/679;
means any information relating to
“an identified or identifiable natural person (‘data subject’); an
identifiable natural person is one who can be identified, directly or
indirectly, in particular by reference to an identifier such as a name,
an identification number, location data, an online identifier or to one
or more factors specific to the physical, physiological, genetic,
mental, economic, cultural or social identity of that natural person;”
(Article 4 § 1.1.of the GDPR), and relates only to personal data, or any
part of such personal data, of which KETAZO is the Data Controller or joint
any operation or set of operations which is performed on personal data
or on sets of personal data, whether or not by automated means, such as
collection, recording, organization, structuring, storage, adaptation
or alteration, retrieval, consultation, use, disclosure by
transmission, dissemination or otherwise making available, alignment or
combination, restriction, erasure or destruction
” Article 4 of the GDPR;
the natural or legal person, public authority, agency or other body
which, alone or jointly with others, determines the purposes and means
of the processing of personal data; where the purposes and means of
such processing are determined by Union or Member State law, the
controller or the specific criteria for its nomination may be provided
for by Union or Member State law
a natural or legal person, public authority, agency or other body which
processes personal data on behalf of the controller
“a natural or legal person, public authority, agency or another body,
to which the personal data are disclosed, whether a third party or
“a natural or legal person, public authority, agency or body other than
the data subject, controller, processor and persons who, under the
direct authority of the controller or processor, are authorized to
process personal data”;
3. How do we collect your personal data?
Directly from you
We collect information directly from you when you visit our website,
register on our website or enter information on our website, such as
contact information, financial Information or any personal information you
provide to us in your communications with KETAZO .
Automatically from Your Use of the KETAZO website and application
When you use ketazo.com, we automatically collect information, including
personal data, about the pages you visit, the services you use and how you
use them. Such information may include information about your interactions
with the site, log data and device Information, IP address, access dates
and times, hardware and software information, cookie data, and other
website usage information.
4. What personal data do we collect from you?
The personal data we collect varies depending your use of our website
(guest or registered user) and it may include the following:
your name, mailing address, email address, phone number;
financial information (e.g. VAT or Tax ID information);
Geolocation information (optional, applies only to Sellers who accept
to provide this information)
other details/information you provide to us in connection with the
services offered by ketazo.com or in the course of your communication
information contained in any communications that you send to us by email
or through our website contact form including the communication content and
usage information: we collect information about your interactions with
the website such as the pages or content you view, and other actions on
the site, log data and device information, IP address, access dates and
times, hardware and software information, device information,
geographical location, browser type and version, and operating system,
cookie data, and data from similar technologies. For more information
Please note that we do not collect “special category” data (sensitive
personal data) on our website.
5. How do we use your information (purposes)?
We may use the personal data we collect from you when you register, submit
a request, respond to a communication, or use the site features, to improve
and develop ketazo.com, create and maintain a trusted and safer environment
and comply with our legal obligations. Specifically, we use your data:
To enable you to access and use the ketazo.com services;
To enable the operation of our website and enable you, the users to
provide and purchase services and products through our website;
To respond to your customer service requests;
To send statements, invoices, and collect payments from you;
To send you notifications and other account related communications;
To send you promotional messages, marketing, advertising, and other
information of our products or/and services;
To enforce our Terms of Service and other policies;
To comply with legal obligations;
To detect and prevent fraud, spam, abuse, security incidents, and other
harmful activity and conduct security investigations and risk
To improve our services and enhance the user experience, for testing
purposes, troubleshooting, and improving the functionality and quality
of our online services and in general to optimize and customize our
online platform to your needs, making our site easier and more
efficient to use.
We will only use your personal data for the purposes listed above; no other
use of the user’s personal data shall be made, without prior notification,
and where required, your express consent. If we reasonably consider that we
need to use your data for another purpose, it will be a purpose which is
compatible with the purpose we relied upon when we initially collected the
data and before we use the data for an alternative purpose we will also
take into account, inter alia, any link between the purposes for which the
personal data have been collected and the purposes of the intended further
processing, the context in which the personal data have been collected, the
nature of the personal data, the possible consequences of the intended
further processing for data subjects and the existence of appropriate
6. What legal bases do we rely on for processing your personal data?
KETAZO relies on the following legal bases:
processing of the personal data is necessary for the performance of the contract between you and KETAZO, specifically
to create your account and provide the services requested.
processing is necessary for the purposes of the legitimate interests pursued by KETAZO or by a third party.
KETAZO will always balance your rights and interests in the protection
of your personal data against KETAZO‘s rights and interests or those of
the third party.
processing is necessary for compliance with a legal obligation
to which KETAZO is subject (such as tax law or lawful law enforcement
KETAZO also reserves the right to contact the user via phone, by post,
e-mail, SMS or through any other appropriate means of communication using
the user’s contact information (which has been lawfully obtained during the
registration in KETAZO website)
relying on their transactional relationship (article 11 par. 3 of
and for as long as the user has not objected to the communication. This
communication may include information about its products or/and offers
or/and survey purposes for the improvement of the products and services
provided to its users as well as any other promotional actions of KETAZO
and the service of similar purposes.
We do not rely on your consent as a legal basis for processing your
personal data. In the event we have asked for your consent for a particular
matter, you have the right to withdraw your consent at any time.
7. Do we disclose your personal data?
We may disclose your personal data to any of our employees, officers,
insurers, professional advisers, agents, suppliers, or subcontractors as
reasonably necessary for the purposes set out in this policy.
In addition, we may disclose your personal information:
to respond to your requests for customer service;
to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise, or protect the rights, property or
personal safety of KETAZO, its users and the public (including but not
to third-party service providers which provide support services such
i. customer support;
ii. market research;
iii. fraud detection and prevention services, including anti-fraud
iv. internet services, internet service providers, cloud storage providers
and e-commerce providers, technical support
v. marketing services. - For more information on personalized
Please note that any third party with whom KETAZO collaborates, is subject
to the special strict terms of personal data processing in compliance with
GDPR (see below under 11).
We do not sell, trade, or otherwise transfer to outside parties your
personal data except as stated above.
8. Third-party links
Our website may include links to third party websites and applications.
These links have been placed for the sole purpose of facilitating visitors
during their browsing and such placement does not indicate in any way
acceptance or approval of the content of the third-party websites by
KETAZO. By following these links, you will be leaving our website. We do
not control the third-party websites and are not responsible for any of
their contents or any further data collection which may take place on
third-party websites. If you follow a link to a third-party website we
encourage you to read the privacy notice on the third-party website.
9. Do we transfer your data Internationally?
We do not transfer your data to third countries. The personal data
collected by ketazo.com are being processed within the European Economic
Area (EEA). However, we may use providers located outside the EEA for
certain services. In the event that we need to transfer data to a third
country, KETAZO will take the appropriate measures (guarantees), such as
ensuring that the transfer takes place in a country that enjoys an adequacy
decision or will implement standard contractual clauses, to ensure an
adequate level of data protection and the lawfulness of their processing.
10. How long do we retain your personal data?
We retain your personal data for the duration of our contractual
relationship. Personal information that we process shall not be kept for
longer than is necessary for the performance of the contract and any
directly derived services. When you choose to discontinue/delete your
account, we delete all personal data with the exception of personal data:
required to be retained by law (for instance in order to comply
with tax legislation);
required to comply with any ongoing or prospective legal
required to establish, exercise, or defend our legal rights,
property or personal safety of KETAZO , its users and the public.
Nevertheless, some personal data relating to the user’s transactions with
KETAZO as well as the information on user notification, consent and
withdrawal of consent, where it is applicable, may be retained as necessary
information in order to enable us to establish lawfulness of the user’s
data processing by KETAZO and for ensuring the legal claims of the parties.
If you have a question about a specific retention period for certain types
of personal data we process about you, please contact us using the contact
information provided below.
11. How do we protect your data?
We have implemented appropriate technical and organizational measures and
procedures to prevent unauthorized access to, and the misuse of, personal
data. We use security procedures and technical and physical restrictions
for accessing and using the personal data. Your data is stored in secure
networks and is only accessible by a limited number of persons who have
special access rights to such systems and are bound by a duty of
confidentiality. Only authorized personnel are permitted to access personal
data in the course of their work.
Also, KETAZO, the data processors acting on behalf of KETAZO and its
agents/assistants are committed to keeping the confidentiality of the
user’s personal data and not to disclose or allow access to any third party
without the prior notification of the user except for in cases explicitly
provided by law. In addition, the data processors acting on behalf of
KETAZO and its agents/assistants for the performance of its duties are
contractually bound to apply the appropriate technical and organizational
measures for the best possible protection of the personal data against any
incidental or illegal destruction, damage or loss, alteration, or
unauthorized access and in general unlawful processing of data. These
measures aim to ensure and to demonstrate that processing is performed in
accordance with GDPR, taking into account the nature, scope, context and
purposes of processing as well as the risks of varying likelihood and
severity for the rights and freedoms of natural persons.
We will retain your personal data only for as long as it is necessary so as
you may use our services, and we are able to provide our services to you,
to comply with applicable laws, resolve disputes with any parties and
otherwise as necessary to allow us to conduct our business, including to
detect and prevent fraud or other illegal activities(see above under 11).
12. Do we use ‘cookies’?
Cookies are small files that a site or its service provider transfers to
your computer’s hard drive through your Web browser (if you allow) that
enables the site’s or service provider’s systems to recognize your browser
to help us remember and process some of your personal settings and
preferences. They are also used to help us understand your preferences
based on previous or current site activity, which enables us to provide you
data about site traffic and site interaction so that we can offer better
site experiences and tools in the future. For a more detailed description
of the cookies we use please review our u>Cookies Policy
You can choose to have your computer warn you each time a cookie is being
sent, or you can choose to turn off all cookies. You do this through your
browser settings. Please, look at your browser’s Help Menu to learn the
correct way to modify your cookie settings.
However, be advised that, if you disable cookies in your browser, that some
of the features that make our site experience more efficient may not
13. CAlIOPA - Do Not Track Clause
KETAZO does not track its customers over time and across third party
websites to provide targeted advertising and therefore does not respond to
Do Not Track (DNT) signals.
14. What are your Rights?
You have the following rights in connection with your data:
i. To request access to your personal data that we hold. You may
request a copy of your personal data and we shall provide it to you free of
charge. Should you request any further copies, we may charge a reasonable
fee based on administrative costs
ii. To request that we rectify any inaccurate personal data about
you and, taking into account the purposes of the processing, to have any
incomplete personal data about you completed. In any case, please note that
when you provide to us your personal data guarantee that they are true and
accurate and you undertake to notify to us any change or modification of
iii. To request that we erase your entire personal data to the
extent that they are no longer necessary for the purpose for which we need
to keep processing them, as we have explained above, or when we are no
longer legally permitted to process them. Please be advised that, in such
case we will retain only non-personal data and information for statistical
and technical reasons. Also, in case you decide to delete your account, we
will retain email information, in a secure manner, for new
account-verification purposes. Also, we shall retain some “Payment
Information”, if such apply in your case, for as long we are obliged by the
applied tax law or/and our contractual obligations with our service
iv. To request that we cancel or limit the processing of your
personal data, which entails that in certain cases you can request us to
temporally suspend the processing of the data or that we keep them longer
v. Where the processing of your data is based on our legitimate interest,
you will also have the right to object to the processing of your
vi. To request that we transfer the information you gave us from one
organization to another, or give it to you (Data Portability). The
right only applies to information you have given us, if we are processing
information based on your consent or under, or in talks about entering into
a contract and the processing is automated.
vii. Finally, we inform you that you have the right to file a claim
before the responsible data protection authority, in particular, before the
Greek Data Protection Authority ( www.dpa.gr).
viii. To the extent that the legal basis for our processing of your
personal information is consent, you have the right to withdraw that
consent at any time. Withdrawal will not affect the lawfulness of
processing before the withdrawal.
You may instruct us at any time not to process your personal information
for marketing purposes.
Please note that in order to respond to any of the above requests we shall
require your providing us with appropriate proof of your identity. We may
withhold personal information that you request to the extent permitted by
You may exercise any of your rights in relation to your personal data by
mail at Menelaou 10, 17564, in Paleo Faliro, by phone at 210 9424973 or by email at email@example.com
KETAZO does not target or market to non-adults and we do not knowingly
collect any information about users under this age. If you are under the
age of 15 you are not permitted to use the service at any time or manner.
Since it is not yet technically feasible to effectively verify the user age
at all times, if we become aware that personal data has been collected by
the website from children under 16 years of age and without verifiable
parental consent, we will immediately delete all relevant information. This
deletion is without prejudice to the need to respect the data in case of
foundation, exercise or support of our legal claims, or the provision of
consent from a guardian.
16. Contact us
your personal data, you may contact us using the information below.
You can contact us:
(a) by mail, at Menelaou 10, Paleo Faliro P.C. 17564, Attiki,
(b) by using our website contact form;
(c) by telephone, at +30 210 9424973
(d) by email, using firstname.lastname@example.org
This policy may change from time to time in order to address customer
feedback, changes in our services or legal framework changes. If there are
displaying a notice of such changes before they take effect or by directly
sending you an email notification. When we post changes to this policy, we
informed about how KETAZO is processing your information.